Here to HelpCustomer Care

Our skilled and innovative professional services, combined with a knowledgeable and experienced Customer Care team, ensure unsurpassed technical ability.

Customer Care Infographic

Who's Cares? We do!

Who cares whether you’re getting the most from your technology investment? At ImageSoft, we do! That’s why we offer a skilled and knowledgeable Customer Care team to ensure unsurpassed technical ability to resolve technology issues swiftly and expertly.

We have a proven track record in successfully supporting solutions for organizations of all sizes, across a variety of corporate, government and healthcare sectors. We’re also able to handle a high percentage of technical support issues remotely using advanced, secure connectivity tools that allow us to virtually connect to any PC or server.

On average, our open to close time is 2.3 days for issue resolution with 68% of issues being solved within 24 hours.

A Bunch of Benefits

Customer Care provides extended support for your OnBase solution and all other ImageSoft-deployed or ImageSoft-certified solutions. Working closely with your certified system administrator and product vendors, Customer Care offers an extra measure of support so that all issues are effectively corrected in the shortest possible time.

Equally important, Customer Care covers upgrades to your solution at no extra cost, including -- whenever possible -- parallel upgrades to avoid disrupting your workplace environment. We’ll assist, step by step, in transitioning you to the latest version of your solution to ensure that you’re deriving maximum benefit to help leverage your technology investment.

Benefits of Customer Care
Check Out the Full Benefits

Helpful Links and Common Questions:

Hours of Operation

  • Monday - Friday
  • 8 AM - 9 PM ET
  • Excluding U.S. Holidays
  • (248) 948-8100, option 2
  • For TrueFiling: (855) 959-8868

Holiday Hours

  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving
  • Christmas Eve & Day

Vendor Support Pages

  • Hyland Community
  • A resource for systems administrators provided by Hyland Software. OnBase manuals, reference guides and other resources.

  • Kofax Knowledgebase
  • Commonly asked questions pertaining to the Kofax product line

ImageSoft Customer Portal

  • Create & Manage Cases
  • Personalized Knowledgebase
  • Review Software Change Requests
  • Obtain Administrative Tools